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Privacy policy

Last updated: 02 May 2026

RS Carpentry Private Limited (“RS Carpentry”, “we”, “our” or “us”) is committed to protecting the privacy and personal data of our customers, website visitors and enquirers. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and the regulations issued thereunder.

By submitting an enquiry through our website (rscarpentry.com.sg), engaging us for renovation or carpentry services, visiting our showroom or factory, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal data as described below.

1. Personal Data We Collect

In the course of providing our renovation and carpentry services, we may collect the following categories of personal data:

1.1 Information you provide directly

  • Full name
  • Contact number (mobile and/or landline)
  • Email address
  • Property address (residential or commercial)
  • Property type (HDB Resale, HDB BTO, Condominium, Landed, Commercial or Others)
  • Scope of work or renovation requirements
  • Budget indications and project timeline preferences
  • NRIC or FIN (only where required for HDB renovation permit applications, MCST submissions or similar regulatory filings)
  • Payment details (such as bank transfer references, PayNow references or cheque details)
  • Any other information you choose to share with us via our contact form, WhatsApp, email, phone calls or in-person meetings

1.2 Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type, device type and operating system
  • Pages visited, time spent on pages and referral source
  • Cookies and similar tracking technologies (see Section 6 below)

1.3 Information from third parties

We may also receive information about you from:

  • Referrals from existing clients, interior designers, architects or property agents
  • Public sources such as social media platforms (Facebook, Instagram), Google Reviews and online directories
  • Suppliers, subcontractors and material partners involved in your project

2. How We Use Your Personal Data

We collect and use your personal data for purposes that are reasonable and necessary to provide our services, including:

  • Responding to enquiries and providing quotations
  • Scheduling site visits, consultations and showroom appointments
  • Preparing renovation contracts, design proposals and 3D visualisations
  • Carrying out renovation, carpentry and related works at your property
  • Submitting HDB renovation permit applications, BCA filings, MCST applications and other regulatory submissions on your behalf
  • Coordinating with our suppliers, subcontractors and material partners
    Issuing invoices, receipts and processing payments
  • Providing post-handover support and honouring carpentry warranties
  • Sending you project updates, defect rectification arrangements and progress reports
  • Conducting customer satisfaction surveys and collecting feedback
    Sending marketing communications about new packages, promotions and articles (only where you have consented or where permitted under the PDPA)
  • Maintaining accurate records for accounting, audit, tax and regulatory compliance
  • Investigating and resolving disputes, complaints or claims
  • Complying with applicable laws, regulations and lawful requests from government authorities

3. Disclosure of Personal Data

We treat your personal data as confidential. We do not sell or rent your personal data to third parties. However, we may disclose your personal data to the following categories of recipients, strictly for the purposes set out in Section 2 above:

  • Our employees, project managers, designers and authorised representatives
    Subcontractors and tradespeople (e.g. tilers, electricians, plumbers, painters, aircon installers) engaged for your project
  • Material suppliers and hardware partners (such as those listed on our website) for ordering and delivery purposes
  • Government and statutory bodies, including the Housing & Development Board (HDB), Building and Construction Authority (BCA), Urban Redevelopment Authority (URA) and CaseTrust
    Management corporations or condominium managing agents (for MCST renovation submissions)
  • Professional advisors, including auditors, accountants, lawyers and insurers
  • Banks and payment processors for the purpose of receiving payment
  • Law enforcement agencies or other public authorities, where required by law or in response to a valid legal process

Where we share personal data with third parties, we take reasonable steps to ensure that those parties handle the data in a manner consistent with this Privacy Policy and the PDPA.

4. Consent and Withdrawal of Consent

By submitting our enquiry form, contacting us via WhatsApp, email or phone, or otherwise providing your personal data to us, you consent to the collection, use and disclosure of your personal data for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details in Section 11. Please note that withdrawing your consent may affect our ability to provide our services or respond to your enquiry. Where withdrawal of consent affects an ongoing project, we may still need to retain and process your personal data to fulfil our existing contractual and legal obligations.

5. Data Retention

We retain your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable law. In particular:

  • Enquiry data (where the enquiry does not result in a contract) is typically retained for up to twelve (12) months
  • Project records, contracts, invoices and warranty information are retained for a minimum of seven (7) years from project completion, in line with statutory record-keeping requirements
  • Marketing data is retained until you opt out or withdraw your consent

Once personal data is no longer needed, we will take reasonable steps to securely delete, destroy or anonymise it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic and improve our services. Cookies are small text files placed on your device when you visit a website.

We may use the following types of cookies:

  • Essential cookies: required for the website to function properly.
  • Analytics cookies: such as Google Analytics, to understand how visitors interact with our site.
  • Marketing cookies: from platforms such as Facebook and Instagram, where applicable, to deliver relevant content and measure campaign performance.

You may disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.

7. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage of physical records, password-protected systems and staff training.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security and you provide your personal data at your own risk.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms and external services (such as Facebook, Instagram, WhatsApp, Google Maps and supplier websites). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party site you visit.

9. Your Rights Under the PDPA

Subject to the provisions of the PDPA, you have the right to:

  • Access the personal data we hold about you and information about how it has been used or disclosed within the past one (1) year.
  • Correct any personal data that is inaccurate, incomplete or out of date.
  • Withdraw your consent to the collection, use or disclosure of your personal data.
  • Make a complaint about how we handle your personal data.

Requests must be made in writing to our Data Protection Officer (see Section 11). We may charge a reasonable fee for processing access requests, and we will respond within thirty (30) days where reasonably possible. If we are unable to respond within this timeframe, we will inform you of the expected response time.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Our Data Protection Officer

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

RS Carpentry Private Limited
Attention: Data Protection Officer
Showroom: 216 Joo Chiat Road, #02-19, Singapore 427483
Carpentry Factory: 71 Woodlands Avenue 10, #05-17, Singapore 737743
Phone / WhatsApp: +65 8805 3083
Email: [email protected]
Website: https://rscarpentry.com.sg

If you are not satisfied with our response, you may also lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC) at www.pdpc.gov.sg.